Directions:

Suppose you have found something wrong with the electronic dictionary that you bought from an online store the other day. Write an email to the customer service center to.

1) make a complaint, and

2) demand a prompt solution.

You should write about 100 words on ANSWER SHEET 2.

Do not sign your own name at the end of the letter. Use "Zhang Wei" instead.

Do not write the address. (10 points)

【范文】

Dear Sir or Madam，

I am writing to make a complaint against your product quality. I bought an electronic dictionary from your online store last week but I found something wrong with its quality When I first used it. So I am writing this letter to complain against the flaws in your product.

To begin with, when I turned it on, all I got was a fuzzy screen, which was completely unacceptable. Secondly, I did not find the original equipment battery promised free of charge in the advertisement posted on the homepage of your shop.

Therefore, I would like to either change the electronic dictionary for a new one or receive a refund for it. I would be most grateful for your help.

Sincerely，

Zhang Wei

【译文】

亲爱的先生/女士

我写信是为了投诉你们产品质量问题。我上周在您的网店里购买了一个电子词典，但是我第一次用的时候发现它有些质量问题，所以我写信告知您产品的缺陷。

首先，开机时字典屏幕非常模糊，这是根本不能接受的。其次，我没有找到你们店铺主页广告上宣传的免费原装电池。

因此，我希望您能给我换一个新的电子词典或是给我退款。我将会非常感谢您的帮助。

真诚​地​，

张伟